Quick Case Studies
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Quick Case Studies ~
Helping users deposit with BTC Lightning on our Crypto Help page.
As the company rolled out Bitcoin deposits and payouts via the Lightning Network, we knew there was no existing help page to support this feature. Without proper documentation, both users and Help Center agents would face uncertainty around transaction steps, timings, and troubleshooting.
This Quick case study outlines how I created a dedicated BTC Lightning Help page to provide clarity, reduce friction, and serve as a training tool for both end-users and support staff. By simplifying complex crypto concepts and centralizing knowledge, the goal was to build confidence, ensure smooth adoption, and lower the learning curve for all stakeholders.
By Richard Alvarez
User Guide
Designing a Video/GIF Help Guide for Easy Instructions
Step-by-step instructions are presented in short video or GIF formats, allowing users to visually follow along and quickly locate exactly what they need without confusion.
Activites & Outputs.
Guiding User
Highlighting the Benefits of BTC Lightning to Encourage Adoption
To help users overcome hesitation and build confidence in adopting BTC Lightning, we focused on making its advantages clear, simple, and relatable. By addressing common fears around speed, cost, and accessibility, the design highlights how our service reduces friction and delivers real value.
Benefits to help user overcome hesitation
Key benefits displayed to users include:
Cheaper transactions – lower fees compared to traditional methods.
Instant deposits – funds are available immediately.
Direct deposits from Cash App and Coinbase – seamless onboarding without extra steps.
Direct payouts to Cash App or Coinbase – giving users flexibility and control.
Activites & Outputs.
Final Thoughts
This project was a great experience and the result of over two years of effort and collaboration. We reached the implementation stage, where I worked closely with the development team on a daily basis, refining the product through QA and continuous improvements.
Unfortunately, the project was paused due to a miscommunication between the business stakeholders and the third-party development company, which had been working with backend technology incompatible with ours.
Nonetheless, the work produced remains highly valuable. The designs, insights, and solutions developed can still be applied to improve the site in future iterations, ensuring the impact of this project continues beyond its pause.
Main League
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Logged-in User
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2 bets selected
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Game Lines
Futures
Main Props
Event Detailed page
Betus Sportsbook
Thank you for Watching!
Thank you for taking the time to watch this case study all the way through. This project was the result of countless hours of dedication, problem-solving, and creativity. Every step—from ideation to execution—required deep thought, refinement, and a commitment to delivering something truly valuable.
I appreciate your interest in my work and hope this case study provided meaningful insights into our process, challenges, and the innovative solutions I developed. Your time and attention mean a lot to me, and I am excited to continue pushing boundaries, learning, and creating impactful experiences.