Quick Case Studies
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Quick Case Studies ~
Helping users deposit with BTC Lightning on our Crypto Help page.
As the company rolled out Bitcoin deposits and payouts via the Lightning Network, we knew there was no existing help page to support this feature. Without proper documentation, both users and Help Center agents would face uncertainty around transaction steps, timings, and troubleshooting.
This Quick case study outlines how I created a dedicated BTC Lightning Help page to provide clarity, reduce friction, and serve as a training tool for both end-users and support staff. By simplifying complex crypto concepts and centralizing knowledge, the goal was to build confidence, ensure smooth adoption, and lower the learning curve for all stakeholders.
By Richard Alvarez
User Guide
Designing a Video/GIF Help Guide for Easy Instructions
Step-by-step instructions are presented in short video or GIF formats, allowing users to visually follow along and quickly locate exactly what they need without confusion.
Activites & Outputs.
Guiding User
Highlighting the Benefits of BTC Lightning to Encourage Adoption
To help users overcome hesitation and build confidence in adopting BTC Lightning, we focused on making its advantages clear, simple, and relatable. By addressing common fears around speed, cost, and accessibility, the design highlights how our service reduces friction and delivers real value.
Benefits to help user overcome hesitation
Key benefits displayed to users include:
Cheaper transactions – lower fees compared to traditional methods.
Instant deposits – funds are available immediately.
Direct deposits from Cash App and Coinbase – seamless onboarding without extra steps.
Direct payouts to Cash App or Coinbase – giving users flexibility and control.
Activites & Outputs.
Final Thoughts
This project took place over 6–8 months and required full ownership of the design process, from early discovery to final delivery. I led multiple discovery sessions to deeply understand the real problems around Bitcoin Lightning deposits, ensuring the solution was based on actual user and business needs rather than assumptions.
Throughout the project, I worked closely with stakeholders through ongoing presentations, feedback loops, and iterations. The constant back-and-forth helped refine the product, align on priorities, and balance technical constraints with usability and clarity.
Overall, this project highlights the value of strong ownership, structured discovery, and collaboration when designing for complex financial systems—especially in emerging technologies where trust, precision, and user confidence are critical.
Betus Sportsbook
Thank you for Watching!
Thank you for taking the time to watch this case study all the way through. This project was the result of countless hours of dedication, problem-solving, and creativity. Every step—from ideation to execution—required deep thought, refinement, and a commitment to delivering something truly valuable.
I appreciate your interest in my work and hope this case study provided meaningful insights into our process, challenges, and the innovative solutions I developed. Your time and attention mean a lot to me, and I am excited to continue pushing boundaries, learning, and creating impactful experiences.